RETURN, REPLACEMENT & REFUND POLICY — GLAMOUR STORE

Effective Date: September 18, 2026

At Glamour Store, we want you to receive your order in satisfactory condition. This Return, Replacement & Refund Policy explains when a product can be returned, replaced, or refunded.

By placing an order with us, you agree to the terms below.

1. Return Policy

Glamour Store accepts a return only in eligible cases, such as when the product received is:

• Damaged upon delivery
• Defective or not functioning as intended
• Incorrect or different from the product ordered
• Missing an essential item that was included in the purchase

A return is not automatically approved simply because a customer changes their mind, does not like the product, or no longer wants the order.

Important Return Procedure

The customer must first contact Glamour Store and provide the order details and any required photographs or video evidence.

After approval from our customer-support team, the customer must send the product back to Glamour Store for inspection.

The product must be returned in the condition required by our team, together with the relevant accessories and components where applicable.

After detecting tax% and delivery chargers refund to the customer.

2. Product Investigation

Once we receive the returned product, Glamour Store will inspect and investigate the item to determine whether the reported issue qualifies under this policy.

The investigation may include checking:

• Product condition
• Physical damage
• Functionality
• Missing parts or accessories
• Signs of misuse or improper handling
• Whether the reported issue existed before or during delivery

A refund or replacement will be processed only after the returned product has been received and reviewed.

3. Replacement Policy

Where an eligible product is confirmed to be damaged, defective, incorrect, or otherwise covered by this policy, Glamour Store may provide a replacement product rather than a refund, depending on product availability and the circumstances of the case.

If the same product is unavailable, we may discuss an alternative resolution with the customer.

Products damaged through customer misuse, accidental damage, unauthorized modification, or improper use may not qualify for replacement where permitted by applicable law.

4. Refund Policy

A refund is processed after Glamour Store receives the returned product and completes its investigation.

Once the returned product has been received and the return has been approved, the refund will be processed within 7 days.

The exact time for the refund to appear in the customer's account may also depend on the payment method or financial institution used.

Refund Conditions

A refund may be issued when:

• The returned product is confirmed to have an eligible defect or issue.
• The wrong product was sent.
• The product was damaged during delivery and the claim is approved.
• Another return circumstance covered by this policy is confirmed after inspection.

5. Return Shipping

Customers should not send a product back without contacting Glamour Store first.

Return instructions and the applicable return address will be provided by our customer-support team after the claim has been reviewed.

Depending on the reason for the return and the outcome of our investigation, responsibility for return shipping may vary.

6. Products That May Not Qualify

A return, replacement, or refund may be declined where the product has been:

• Damaged by the customer
• Misused or used contrary to instructions
• Modified or repaired without authorization
• Returned incomplete
• Damaged through improper storage
• Returned without prior approval where approval is required

This does not limit any consumer rights that cannot legally be excluded.

7. Exchange / Replacement Process

For an eligible replacement:

Step 1: Contact Glamour Store with your order information.
Step 2: Provide photos/videos or other evidence when requested.
Step 3: Receive return instructions from our team.
Step 4: Send the product to Glamour Store.
Step 5: We receive and inspect the product.
Step 6: If approved, the replacement is arranged.

8. Refund Process

For an eligible refund:

Step 1: Contact Glamour Store.
Step 2: Receive approval and return instructions.
Step 3: Send the product back to Glamour Store.
Step 4: Glamour Store receives and investigates the product.
Step 5: If the claim is approved, the refund is processed within 7 days after receipt and approval.

9. Order Cancellation

Order cancellations should be requested as soon as possible after placing an order.

Once an order has been dispatched or handed to the courier, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

10. Contact Us

For return, replacement, or refund requests, contact:

Glamour Store
Website: https://glamoursstore.pk
Email: glamourstore90s@gmail.com
Country: Pakistan

Important Notice

No refund will be issued before the returned product reaches Glamour Store and is investigated.
After we receive the returned product and approve the claim, the refund will be processed within 7 days.

Do not send any product back without first contacting Glamour Store and receiving return instructions.

This is a general e-commerce policy template and should be reviewed for compliance with the consumer-protection laws applicable to your business.